ROOTS TO TAILS STORE POLICY
Privacy & Safety
At Roots to Tails, we value your trust and are committed to protecting your personal information. Because your purchases directly support animal welfare and empower vulnerable women, we take every step to ensure that your shopping experience is safe and secure.
How we use your information
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We collect basic information (such as your name, contact details, and delivery address) to process and deliver your order.
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We only contact you regarding your order (e.g., confirmation, shipping updates, or if we need clarification).
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If you opt in to our mailing list, we may send occasional updates about our work, new products, or campaigns — you can unsubscribe anytime.
Payments
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All payments are processed securely through third-party banking and payment verification services.
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We do not store or have access to your sensitive financial information (such as credit card details).
Data security
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We use secure systems to protect your personal data against unauthorized access, disclosure, or misuse.
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Your information will never be shared with third parties except as necessary to complete your order (e.g., couriers for delivery).
After your purchase
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You will receive an order confirmation email immediately after checkout.
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A shipping confirmation will be sent once your order has been dispatched.
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We may contact you directly if there are any issues with your order.
If you have any concerns about your privacy or data safety, please reach out to us at: roots2tails@gmail.com.
Wholesale Enquiries
At Roots to Tails, every product is more than just a purchase — it’s a way to create lasting change. By partnering with us as a wholesaler, you’re not only offering your customers high-quality, Marula-based products, but you’re also helping us fund veterinary care for animals in need and provide sustainable employment to vulnerable women in South Africa.
We welcome wholesale partnerships with retailers, gift shops, wellness outlets, and ethical brands who share our vision of making a meaningful impact.
Why partner with us?
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Purpose-driven products: 100% of proceeds go directly to our charity initiatives.
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Unique, natural offerings: Our Marula-based products are crafted with care, drawing from South Africa’s rich natural heritage.
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Positive impact: Stocking our products means contributing to animal welfare and empowering women.
How to enquire
If you’re interested in becoming a wholesale partner, please get in touch with us via: roots2tails@gmail.com
Payment Methods
- Credit / Debit Cards
- YOCO
- PAYPAL
- EFT